Our privacy
policy

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• COOKIES
  This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

  These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

  These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

• LOG FILES

  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• WEB BEACONS

  “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

  When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

• CONTACT FORMS

  When using a contact form, we store that information in our online database and it is also sent to our email.

• CUSTOMER ACCOUNTS

  If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

  This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

  We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

• FONTS

  This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

• SQUARESPACE

  This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

  Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form. To view Squarespace’s privacy policy, visit https://www.squarespace.com/privacy.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

• Communicate with you;

• Screen our orders for potential risk or fraud; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

MARKETING EMAILS

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Messages about orders, Scheduling, or account activity

We may email you with messages about your order, scheduling, or account activity. For example, we may email you to tell you that:

• You’ve created a Customer Account

• Your Customer Account password has been reset or updated

• You’ve made a purchase

• Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, and Acuity, our scheduling provider, so they can send these emails to you on our behalf.

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We also share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

PAYMENT INFORMATION

We use Square as our Point of Sale (POS) system. Square collects, uses, discloses, transfers, stores, retains, and otherwise processes your information when you (whether you are a person or business) access or use in any manner any Square services (including, but not limited to through a Square Invoice, at a point of sale, using Online Store or any of Square API products, or scheduling an appointment) through Square’s website or applications (collectively, “Services”); or otherwise contact or interact with Square, even if you have not applied or signed up for a Square account or other Service or downloaded one of Square’s applications. For more details about how Square collects and uses your data, visit https://squareup.com/us/en/legal/general/privacy-no-account.

If you request a digital receipt, agree to have your Square Sellers send you marketing communications, or use the Square profile portal, another Privacy Notice applies to your use of those features. By using Square’s services you consent to these data practices.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 13.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@reelluckycharters.com.